Please be sure to send your item(s) back in full accordance with our return policy:
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, deodorant, or wear.
- Mystery Boxes, Gift-cards and accessories are non-returnable.
- All returns will be refunded via store credit in the form of an Engage Gift Card code.
- Returns are processed within 5-7 business days after your item(s) are delivered.
- We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
- Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email email@example.com for assistance before returning.
- All returns must include a return request form. If you do not have a return request form, you may download and print the form here.
- Return packages must include a return request form. If these are not filled out correctly, your return may experience issues in processing.
- When sending back items from multiple orders, please fill out a return form from each order returned.
- Return drop-offs are not accepted at our Distribution Center.
- Engage is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Engage will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of an Engage Gift Card for use on a future purchase.