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Bel Castro Industries Pty Ltd ATF Engage Industries trading as Engage does not accept liability for any loss or damages caused by this website, or any website linked to this website.
Bel Castro Industries Pty Ltd ATF Engage Industries trading as Engage Reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
Engage Pty Ltd reserves the right to refuse or cancel an order at any time if the order has: (a) discounts associated and is (b) deemed not for personal use. An exception may apply if you forfeit the associated discount. In this instance, a Engage customer care representative will make all reasonable efforts to contact you to arrange payment of the difference. In the event that you cannot be contacted within a time deemed reasonable by Engage Pty Ltd or choose not to pay the difference, all monies received for the applicable order will be refunded via the original payment method. As detailed in our shipping terms and conditions, all shipping charges are based on a parcel weighing no more than 5kg (11 lbs). If your order exceeds this weight, a Engage customer care representative will make all reasonable efforts to contact you to arrange additional payment for the variance in shipping costs before the parcel is dispatched. Parcel delivery may be delayed in the instance of contact difficulties. In the event that you cannot be contacted with a period of time deemed reasonable by Engage Pty Ltd or choose not to pay the difference, all monies received will be refunded via the original payment method.
On the New Zealand website (https://engageind.com) the nominated currency used for all transactions is New Zealand Dollars $(NZD). All prices displayed on the New Zealand website (https://engageind.com) will be in NZD and be inclusive of GST (New Zealand domestic Goods and Services Tax).
The rate of New Zealand GST is 10%.
Engage will publish or display the current shipping rates on the websites as applicable. Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Engage.
Engage reserves the right to change any or all of the following, at any time:
Online orders for delivery are normally dispatched via New Zealand Post and usually arrive within 3-5 business days from dispatch. Shipping rates are calculated at time of purchase through the online store.
Orders are normally dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email.
On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Engage Pty Ltd, as soon as possible. Please see Returns & Exchanges Policy for more information.
Engage Pty Ltd reserves the right to change prices without notice. All prices and orders are displayed and processed in New Zealand Dollars (NZD) and will include Goods and Services Tax (10% GST)
Engage Returns Policy Engage strives to ensure that you are satisfied. We want you to love and enjoy your Engage purchase. If something isn’t quite right, please let us know contact ing our customer support via email: hello@engageind.co.nz
What if I simply changed my mind on products I purchased at full price?
Refunds, credits or exchanges will not be provided for change of mind for any merchandise, unless the products are faulty.
It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the Engage warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from https://engageind.com. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange.
To obtain a return online, the items must be returned with the below information:
Name
Contact Number
Email Address
Customer Order Number (located on your invoice)
Description of the Fault
Please return your items to:
Engage
14 Charlotte Street,
Eden Terrace,
Auckland 1021
New Zealand
PLEASE NOTE: Engage will not be held responsible if there is a delay in delivery.
Customers will be responsible for the return shipping and handling charges. All charges are to be paid by the customer on delivery of order.
You will need to send the original or a copy of your invoice with your order In the event that your product is lost in transit, Engage will not be held liable and therefore recommends that you send all returns via Registered Post.
We ask that you allow 7 business days from the day you return our package for your account to be credited.
Orders can not be cancelled or amended once placed and you have received your order confirmation.
In the event that an item is listed at an incorrect price or with incorrect information, Engage reserves the right to withdraw an item from sale, and to refuse or cancel orders. Engage will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.